Shipping policy

This policy applies to orders from the United Kingdom. It is intended to ensure that you are aware of our shipping policies and procedures. By placing an order in this store, you accept the policies contained herein.

A. SHIPPING COSTS:

Free shipping for all orders in the United Kingdom

B. DELIVERY TIME, PROCESSING & ORDER CLOSING DATE

- Order cut-off time: 5:00 PM (GMT +0, London). Orders placed after this time are processed the next business day.

- Processing time: 1–2 business days (Monday to Friday).

- Transit time: 5–9 business days (Monday to Friday).

- Total estimated delivery: 6–11 business days (Monday to Friday).

C. DELIVERY TERMS

We ship with Royal Mail, UPS, and FedEx.

D. ADDRESS CHANGE

The delivery address cannot be changed after shipping. If you need to change the delivery location of your order, please contact us within 24 hours of placing your order at info@ladyluxury.co.uk.

E. CANCELLATIONS

If you need to change your order before receiving it, we can accept cancellations at any time up until shipment. If an order has already been shipped, please refer to our refund policy.

F. DAMAGED PACKAGES IN TRANSIT

If you notice that a package was damaged during transit, please refuse delivery if possible and contact our customer service. If the package was delivered without you being present, please contact our customer service to discuss the next steps.

G. MISSING ITEMS
If part of your order is missing, or your tracking shows the parcel as delivered but it hasn't arrived, please contact us at info@ladyluxury.co.uk within 7 days of the delivery (or expected delivery) date. Include your order number and details of the missing item(s). We'll investigate with the carrier and put it right - either by resending the item or issuing a refund.

Please note that orders may occasionally be sent in more than one parcel, so items can arrive on different days. We'd recommend allowing for this before reporting an item as missing.

H. TRACKING YOUR ORDER

Once your order has shipped, you'll receive an email containing a tracking link. You can also track your order anytime on our Track Your Order page: https://www.ladyluxury.co.uk/apps/parcelpanel

Customer Support

Store name: LadyLuxury
Company name: VARIENTE LONDON LTD
Company number: 17245854
Phone: +44 7724 769958
Email: info@ladyluxury.co.uk
Address: 167–169 Great Portland Street, Fifth Floor, London W1W 5PF, United Kingdom
Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM GMT (we aim to respond within 24 hours)