Frequently Asked Questions

Shipping

Where do you ship?
We currently ship within the United Kingdom only.
Is shipping free?
Yes, we offer free shipping on all UK orders.
How long will delivery take?
Typically 6-11 business days: 1-2 business days to process your order, plus 5-9 business days in transit. Orders placed after 5:00 PM GMT are processed the next business day.
How do I track my order?
Use the Track Your Order link in our footer once your order has shipped.
Do you ship internationally?
Not at the moment - we currently ship within the United Kingdom only.

Returns & Refunds

What is your return policy?
You have 30 days from delivery to request a return. Items must be unworn, unused, unwashed, with tags attached, and in their original packaging. Discounted and sale items can be returned on the same terms as full-price items.
How do I return an item?
Email us at info@ladyluxury.co.uk with your order number. Once your return is approved, we'll send you instructions and the return address.
Who pays for return postage?
The customer covers return postage, except for faulty, damaged, or incorrect items, which we cover in full. We charge no restocking or handling fees.
Can I exchange an item?
The fastest way is to return your original item and, once it's approved, place a new order for the replacement.
When will I get my refund?
Within 7 business days of approval, to your original payment method. It may take additional time for your bank or card provider to post the refund.

Orders & Support

What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna.
How do I contact you?
Email info@ladyluxury.co.uk, Monday–Friday, 9:00 AM–5:00 PM GMT. We aim to respond within 24 hours.
How do I choose the right size?
Check the size guide on each product page for measurements and fit guidance.
Can I cancel my order?
If your order hasn't been dispatched yet - usually within 12 hours of ordering - email info@ladyluxury.co.uk with your order number and we'll cancel and refund it. Once an order has shipped, it falls under our return policy instead.
Do you have a physical store?
No, we're an online-only store, which lets us keep a focused edit and offer better value.