Payment Policy
At LadyLuxury, we offer secure payment options for a smooth, safe checkout. Below is a clear overview of the payment methods we accept, how currency is handled, how your transaction is protected, and what to do if a payment doesn't go through.
At a glance
| Accepted payments | Major credit & debit cards, express checkouts, PayPal, and Klarna |
| Currency | British Pound Sterling (GBP £) |
| Security | SSL-encrypted, PCI-DSS-compliant checkout |
| Billing | Payment taken in full when you place your order |
| Fraud prevention | Automated screening on every transaction |
Accepted payment methods
- Cards: Visa, Mastercard, American Express, Maestro, Diners Club, Discover, JCB, and UnionPay
- Express checkout: Apple Pay, Google Pay, and Shop Pay
- Other: PayPal, and Klarna (buy now, pay later — subject to Klarna's own eligibility checks and terms, shown at checkout)
When payment is taken
Payment is charged in full at the time you place your order. Your order is confirmed only once payment has been successfully authorised.
Currency
All prices are listed and charged in British Pounds (GBP, £). If your card or account is in another currency, your bank or provider may apply its own conversion rate and fees.
Pricing & taxes
Prices are shown in GBP, and any applicable taxes are included in the price displayed. The full total payable is shown at checkout before you confirm your order.
Transaction security
Our checkout is protected with SSL encryption and processed through Shopify's PCI-DSS-compliant payment system. We never see or store your full card details — your payment information is handled securely by our payment providers.
If your payment is declined
- Double-check your card or account details
- Contact your bank or card provider
- Try a different payment method
- Contact our team for help
We reserve the right to cancel or refuse any order where payment can't be verified or where we suspect fraudulent activity.
Pricing errors
While we take care to keep prices accurate, in the rare event of an obvious pricing error we reserve the right to cancel the affected order and refund any payment taken.
Need help?
For any payment questions, email us at info@ladyluxury.co.uk.
Customer service hours
Monday to Friday, 9:00 AM – 5:00 PM (London time, GMT). We aim to respond within 24 hours.
Business information
Store name: LadyLuxury
Company name: VARIENTE LONDON LTD
Company number: 17245854
Email: info@ladyluxury.co.uk
Phone: +44 7724 769958
Address: 167–169 Great Portland Street, Fifth Floor, London W1W 5PF, United Kingdom